SHIPPING
POLICY

FREE SHIPPING IN THE USA & CANADA OVER $100

Enjoy Free Shipping Within The United States & Canada On All Orders Above $100 USD*.
NOTE: Processing Times Are 1-2 Business Days In Addition To This.

USA

Standard Shipping

$5.95

(Up To 10 Business Days)

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CANADA

Standard Shipping

$20

(Up To 10-15 Business Days)

Does Not Include Duties & Taxes That Are Due On Delivery

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INTERNATIONAL (TIER 1)

Standard International Shipping

$25

Ships To The Following Countries: Australia, Bahrain, Kuwait, Morocco, New Zealand, Qatar, Saudi Arabia, Singapore, UK

(Up To 15-25 Business Days)

Does Not Include Duties & Taxes That Are Due On Delivery

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INTERNATIONAL (TIER 2)

Standard Shipping

$20.00

(Up To 10-20 Business Days)

Does Not Include Duties & Taxes That Are Due On Delivery

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*ALL SHIP TIMES ARE ESTIMATES. PLEASE NOTE DURING PEAK AND SALE TIMES ORDERS MAY BE DELAYED

TRACKING YOUR ORDER

If you have created a login with us, you may track your order directly in your account by logging in here and visiting the order status page.


Once your payment is approved, you will receive an email when your order has been processed (may take up to 48 hours). You will also receive a second email once your order has shipped, which will include your tracking number and a link to check the journey of your Hairtamin goods.


Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 24 – 72 hours for the tracking information to show.

ORDER CANCELLATION

Rush Handling is an additional service to provide a quicker turn-around time for fulfillment. This will ensure your order is processed within 2 business days, but it is NOT an alternative to expedited shipping. Please note orders are not fulfilled on the weekends or national holidays when offices are closed, and it must reach the mail cut off time frame (10 AM Pacific Standard Time (PST)).

RUSH HANDLING

Rush Handling is an additional service to provide a quicker turn-around time for fulfillment. This will ensure your order is processed within 2 business days, but it is NOT an alternative to expedited shipping. Please note orders are not fulfilled on the weekends or national holidays when offices are closed, and it must reach the mail cut off time frame (10 AM Pacific Standard Time (PST)).

COURIER CONTACT INFORMATION

Fedex: +1(800) 463-3339
DHL: +1 (800) 225-5345
USPS: 1-800-275-8777

COURIER CONTACT INFORMATION

Normal order processing can take up to 5-7 business days. Order processing may take longer during sale time and peak seasons.

We is not responsible for any delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments, including Priority and Express shipping options. Once the package has left our SAKOON facility, we are not liable for any damaged, delayed, or lost packages.Please contact your courier, listed above, for more information on your shipment, delays or any questions about delivery.

Sakoon is not responsible for lost or damaged returns or packages. It is the customers' responsibility to follow all directions. Hairtamin will not reimburse additional charges.

If a package is received damaged or mishandled, a photo must be provided indicating the damage and or mishandling before issuing a refund or a replacement.

It is the customers responsibility to contact the brand within 30 days for a failed delivery and/or damaged product/packaging in the event the package needs to be redelivered or returned after a thorough investigation.

Undeliverable addresses include: incorrect/insufficient address, missing PO Box numbers, refused, or return to sender. Sakoon has the right to charge an additional fee for any reshipments regarding lost packages or packages returned to the fulfillment facility.

All customers are responsible for inputting the correct information for the order's billing and shipping address. Due to high order volume, any requests for address changes will be considered, but not guaranteed. We cannot guarantee address changes due to strict shipping schedules.

Please note our business hours are M-F 8-5 PM Pacific Standard Time (PST).

Orders are not fulfilled on the weekends and will be processed the next business day.